Privacy Policy

Raindrop Digital Media
Effective Date: 2025

Raindrop Digital Media (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you engage with us for appointment confirmations, reminders, and promotional communications.

Business Name: Raindrop Digital Media
Business Address: 125 NW 3rd Ave, Boynton Beach, Florida, US, 33435
Business Phone: +1 561-354-3737
Business Email: [email protected]

1. Information We Collect

We may collect the following personal information when you submit a form, schedule an appointment, or opt in to receive messages from us:

Contact Information: name, email address, phone number.

Appointment Details: date, time, service type.

Communication Preferences & Interaction Data: opt-in status, message engagement, responses.

Technical Data (Online Forms): IP address, device type, browser data, and referral source (to the extent permitted by law).

We do not knowingly collect sensitive personal information.

2. How We Use Your Information

We use your information to:

Send appointment confirmations, updates, and reminders

Send promotional offers, marketing messages, and service updates (only if you opt in)

Improve our services and customer support

Maintain business records and comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Union or UK, we process your data under the following legal bases:

Consent: for SMS/email marketing and promotional messages

Contractual Necessity: to send appointment confirmations and reminders

Legitimate Interests: service improvement, fraud prevention, and business operations

Legal Obligations: maintaining compliance with applicable laws

You may withdraw consent at any time by replying STOP to SMS or using the unsubscribe link in email messages.

4. How We Share Your Information

We may share your information only with:

Service Providers: CRM systems, messaging platforms, calendar tools, and email/SMS delivery services

Legal Authorities: when required to comply with laws or protect our rights

We do not sell personal information. We do not share information for cross-context behavioral advertising.

5. Data Retention

We retain personal information only as long as necessary to:

Provide scheduled services

Fulfill the purposes outlined in this policy

Comply with legal, tax, or regulatory obligations

You may request deletion at any time (see Section 7).

6. Your Rights

Under GDPR (EU/UK Residents)

You have the right to:

Access your personal data

Correct inaccurate information

Request deletion (“Right to be Forgotten”)

Restrict or object to processing

Withdraw consent at any time

Request data portability

Under CCPA (California Residents)

You have the right to:

Know what personal data we collect

Request deletion of your data

Request correction of inaccurate information

Opt out of the sale or sharing of data (we do not sell data)

Not be discriminated against for exercising your rights

To exercise any rights, contact us at: [email protected]

7. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure.

8. Opt-Out Options

You may opt out of marketing or promotional communications at any time:

SMS: Reply STOP

Email: Click Unsubscribe

Email Requests: [email protected]

Appointment-related messages may still be sent as they are service-related.

9. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect information from children.

10. Updates to This Privacy Policy

We may update this Privacy Policy as needed. Updates will be posted with a revised “Effective Date.”

11. Contact Information

For questions or privacy-related requests, contact:

Raindrop Digital Media
Email: [email protected]
Address: 125 NW 3rd Ave, Boynton Beach, Florida, US, 33435
Phone: +1 561-354-3737